Customer experience management

How to Clean a Touch Screen?

After several weeks of forced confinement, several companies will gradually come back to life in the coming days. In the space of a few months, life will have changed, at least for a while.

Restarting activities will not be without constraints. La Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) has supplied COVID-19 kits for several sectors to secure the environments in which customers and employees coexist.

But what about your touchscreen equipment? Is it better to leave them off? Is there a way to clean them effectively?

In order to make the customer experience more pleasant, you have acquired several types of touchscreen devices. Kiosks with touchscreen to allow your customers to take a ticket allowing them to take their place in the queue or iPads or touch screens strategically placed to enhance your customers’s expectations.

Although the current pandemic has revived the subject, tactile devices whose hygiene has been neglected increase the possibility of transmitting several types of virus. But since it’s much more advantageous to use our products in times of crisis than to let them sleep, here are some ways to reduce the risks.

Printing terminals for queuing, iPad and touch screens

For Twana, Diseo or POS-X or other touch screens, 70% isopropyl alcohol wipes or other disinfectant wipes containing alcohol or hydrogen peroxide are ideal for disinfection. Be sure to remove excess fluid before using them.

For its part, Apple has long advised against cleaning its products with disinfectant wipes. This is no longer the case. It’s allowed to clean the iPad with the wipes mentioned above.

If possible before cleaning, turn off the equipment. Do not spray any liquid directly on the screen to avoid any liquid infiltration. Use a non-abrasive cloth to avoid damaging the surface.

Alternative solutions

You might find unproductive to disinfect between each user. There are, however, other suggestions to consider.

Did you know that a customer can ask an employee to trigger the printing of a remote ticket (via an iPad or a computer at the reception) without anyone having to touch the terminal screen? Contact us for more information.

Make sure your customers can wash their hands when entering and leaving the store. Our RELANCE freestanding sanitary terminal which combines dynamic signage, single queue management and contactless disinfection could be a solution to consider. Otherwise, encourage them to wash their hands each time they touch the screen by strategically placing bottles of disinfectants.

Do you need advice on finding the best solution for your installations? Nothing simpler, contact us.