Management technology of client experience

ORION

Reception and virtual queue management solution

Digitize your welcome!
IMAJ presents a new way of managing public reception thanks to Orion , the SaaS solution designed for digital and multichannel reception. From making an appointment to the interview, the visitor has a fluid experience in which he is recognized at each stage.

Better experience for him and time savings for you. Discover our attractive promise that we will develop below.

ORION

Why our customers choose us ...

Cloud-based and Robust

Cloud-based and Robust

Our architecture guarantees that Orion can be deployed on a large number of sites with low latency, minimum disruption and at low cost.

 Flexible & Easy to configure

Flexible & Easy to configure

Orion can be configured and adapted to a variety of use cases. Select the solutions and functionalities adapted to your site and easily manage your parameters.

Customizable

Customizable

Customize all interfaces with your brand logos, colors and charter in minutes.

Compatible with our hardware solutions

Compatible with our hardware solutions

The Orion platform is accessible on all our hardware devices (interactive terminal, ticket dispenser, LCD displays …).

Easy integration

Easy integration

Orion can be used completely independently, but it is also developed to allow you to easily integrate your existing systems.

Customer satisfaction

Customer satisfaction

Optimized customer experience: more free time to manage your journey, less stress, reliable information for your customers.

Features


Online appointment booking

Orion Appointments is an SaaS solution for managing appointments, intuitive, open and multisite. Your customers access your availability from your website 24/7. Your calendar synchronizes automatically and your customers receive a reminder message to avoid forgetting their appointment.

You welcome all your customers, without waiting, by controlling your resources and planning your activity.

 Online appointment booking

Virtual Ticket - Installation without equipment for specific activities

Easy to use solution allowing you an innovative alternative to the classic queue. Save your customers time and welcome them when they want.

SmartWait ™ geolocate your establishment according to your customer’s position. With this solution, he knows the waiting conditions in real time for each of your services. He can indicate the time he wants to come and take a virtual ticket in the queue.

Virtual Ticket - Installation without equipment for specific activities

Events and training management

Orion makes it easy to manage and organize events on your website. You put the registration form online and allow visitors to register according to the conditions you have set.

Events and training management

Multi-service kiosks - ATM and information kiosk

The Twana ™ kiosks are an integral part of our reception management solution. Combining design, robustness, performance and ease of use, they offer you a real image of customer relations. They make it possible to know the customer’s need, to prevent the arrival of an appointment, to enter information, to take a call ticket and to orient your visitors very easily.

 Multi-service kiosks - ATM and information kiosk

Mobile reception

Interact with your customers. With their tablets or mobile devices, your employees add customers to the queue, consult the expected waiting times and call the customers.

Mobile reception

Statistics

Receive reports on your activity to best adjust your resources. Orion has statistics to analyze your activity and improve your organization. Statistical reports can be sent automatically by email.

Statistics

Our engagements

Optimized customer satisfaction and Improvement of the customer / employee experience

Optimized customer satisfaction and Improvement of the customer / employee experience

Optimized customer experience: more free time to manage their journey, less stress and reliable information for your customers.
Dynamic employee experience: Structured professional and stimulating service offer.

Operational excellence - Productivity gain

Operational excellence - Productivity gain

The integrated Business Intelligence module allows you to manage your activities as finely as possible and better manage your resources.

Improved working conditions and service environment

Improved working conditions and service environment

By removing long physical queues, your reception is smoother. The working conditions of your employees are thus improved.

More personalized and better adapted customer relations

More personalized and better adapted customer relations

You personalize your messages for your customers by using the most relevant communication channels.

Performance at all times

Performance at all times

Orion manages significant flows while updating waiting conditions in real time.

Growth in business activities and quality of service

Growth in business activities and quality of service

Your customers no longer wait, they have more time to consume and take advantage of the sales or service space.

Testimonials

Le Labo Parc Monceau

The set-up and the training had been quick, we were operational in less than 48 hours with a tailored solution, adapted to our needs.