Customer experience management


How to Clean a Touch Screen?

After several weeks of forced confinement, several companies will gradually come back to life in the coming days. In the space of a few months, life will have changed, at least for a while.

Restarting activities will not be without constraints. La Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) has supplied COVID-19 kits for several sectors to secure the environments in which customers and employees coexist.

But what about your touchscreen equipment? Is it better to leave them off? Is there a way to clean them effectively?

In order to make the customer experience more pleasant, you have acquired several types of touchscreen devices. Kiosks with touchscreen to allow your customers to take a ticket allowing them to take their place in the queue or iPads or touch screens strategically placed to enhance your customers’s expectations.

Although the current pandemic has revived the subject, tactile devices whose hygiene has been neglected increase the possibility of transmitting several types of virus. But since it’s much more advantageous to use our products in times of crisis than to let them sleep, here are some ways to reduce the risks.

Printing terminals for queuing, iPad and touch screens

For Twana, Diseo or POS-X or other touch screens, 70% isopropyl alcohol wipes or other disinfectant wipes containing alcohol or hydrogen peroxide are ideal for disinfection. Be sure to remove excess fluid before using them.

For its part, Apple has long advised against cleaning its products with disinfectant wipes. This is no longer the case. It’s allowed to clean the iPad with the wipes mentioned above.

If possible before cleaning, turn off the equipment. Do not spray any liquid directly on the screen to avoid any liquid infiltration. Use a non-abrasive cloth to avoid damaging the surface.

Alternative solutions

You might find unproductive to disinfect between each user. There are, however, other suggestions to consider.

Did you know that a customer can ask an employee to trigger the printing of a remote ticket (via an iPad or a computer at the reception) without anyone having to touch the terminal screen? Contact us for more information.

Make sure your customers can wash their hands when entering and leaving the store. Our RELANCE freestanding sanitary terminal which combines dynamic signage, single queue management and contactless disinfection could be a solution to consider. Otherwise, encourage them to wash their hands each time they touch the screen by strategically placing bottles of disinfectants.

Do you need advice on finding the best solution for your installations? Nothing simpler, contact us.

The city of Otterburn Park has two digital billboards!

A few months ago, two digital billboards were installed in the City of Otterburn Park.

These new communication tools allow the City to adequately inform its citizens about job offers, public service announcements, increase the visibility of activities and promote municipal news.

In addition to informing citizens and strengthening the flow of information, the City of Otterburn Park allows non-profit organizations (NPOs), officially recognized by the City, to post public service announcements for free. Great visibility for community organizations in the region!

A technology adapted to municipal reality

In the municipal sector, as in many sectors of activity, it’s often necessary to quickly inform citizens about important subjects such as a boil water advisory, a snow removal operation and much more. In this case, the information must be spread promptly and to a wide audience.

Thanks to the IMAJ Diffusion solution and our IMAJ content management platform, employees of the city can add, modify and remove content in few seconds.

An efficient and fast method of keeping citizens informed at all times!

You have a project in mind? Do not hesitate to contact our team for all your technological needs at 1 866 657-0087 or by email at

IMAJ180 solution at System Danfreight Systems

The Connexion group, of which Danfreight Systems belongs, approached us in order to integrate a multi-functional screen at their head office.

The digital signage system will allow management to deliver important messages to their employees as well as share corporate videos in many ways.

Through our platform and with a multi-channel broadcaster, they will be able to manage 4 campaigns at once, in addition to adding the weather, the news or even a banner scrolling with personalized messages.

Thank you for your confidence!

IMAJ360 solution at Desjardins Joliette

IMAJ Groupe conseil team is proud of the work done at the Desjardins Joliette.

Our expertise has been used in the management of real estate projects and the integration of a whole new system of management of the reception for their two service centers.

In addition to improving the efficiency of its employees and allowing their customers to experience a personalized, our queue management system will allow the distribution of personalized and corporate content through its digital display.

Thank you for your confidence!

Definition and use of dynamic digital display in 2017

Digital display is a dissemination tool to communicate information efficiently and quickly to your customers.

Whether you want to educate them about your products and services and to advertise your promotions and contests, this tool helps reduce the perception of customers ‘ expectation and minimizes the use of paper. In addition, the customer’s eye will be more attracted to dynamic and personalized advertising than a static array.

There are several solutions that allow you to integrate and use dynamic display technology in your business:

  • Fixed terminals with the installation of screens for your waiting areas, behind your service counter or projecting outside your business;
  • Virtual kiosks allowing you to disseminate your content via the Web, perfect for your website or in your various events.

We offer an easy-to-use, intuitive and dynamic content management platform at IMAJ Consulting Group that will allow you to update your content anywhere and anytime:

  • Embed your videos and JPEG images
  • Create your own animation through the platform
  • Put it all in a broadcast campaign
  • Broadcast your personalized messages and the weather
  • Slide everything to your schedule and broadcast on your screens and on the web!

Dynamic digital display is perfect for all these sectors:

  • Commercial
  • Institutional
  • Financial
  • Events
  • Health

Inform yourself now about the solution that will meet your needs!

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