Customer experience management

Tutorials

The presentation tool to obtain !

Are you looking for an effective product that will allow you to communicate quickly and easily with your customers?

IMAJ Groupe Conseil offers a document management tool that will simplify your meetings and presentations: the WEBDOC.

The WEBDOC is easily accessible through our management interface in order to integrate your content and modify it quickly at any time.

PDF Documents, pictures, links, videos: The possibilities for integrating content are endless with the WebDoc.

You can access the WEBDOC for presentation through your mobile and desktop computers. So this is the perfect tool for your reps on the road!

At your meetings, easily find your documentation and send it quickly to the customer’s email, all through your WebDoc. You can even print the document on the spot as needed.

Curious to learn more and test the tool? Click here

What do you expect to improve the customer experience of your business?Inform our team now!

A queue management system : why ?

You want to improve the customer experience of your visitors and direct them correctly to the right services? Opt for a queue management system, or commonly referred to as a GFA !

This type of system allows you to script all the steps of the reception of your visitor, before, during and after his visit in your company.

The hosting process is always upstream of the file management step. Many companies do not take into account important elements of the process and direct their visitors inappropriately. Consequence: More than 37% of visitors select a service ticket that does not match their expectations.

Opt for a queue management system offering you:

  • Complete personalization of the menu of your ticket dispenser;
  • Receiving your statistics in real time
  • A platform for updating digital display content embedded in the call system;
  • An SMS-making tool;
  • A team at your service for remote support.

From an organizational point of view, a file management system allows for better management of your staff, a cost reduction and a better profitability for your business.

Why you wait to improve your customer experience ?

IMAJ360 solution at Desjardins Limoilou

IMAJ Groupe Conseil is proud of the work done at the Desjardins Limoilou.

With our dynamic display solution already in use for several years, the Caisse team has used our expertise to integrate a new hospitality management system for their three service centres.

In addition to improving the efficiency of its employees and allowing their customers to experience a personalized, our hosting management system will allow the distribution of personalized and corporate content through its integrated digital display.

Thank you for your confidence!

IMAJ180 solution at Desjardins Business – Outaouais Centre

IMAJ team is proud of its installation at the Desjardins Business Outaouais Centre.

Our dynamic display solution will allow their team to disseminate corporate and personalized content targeted to their customers.

They will also be able to integrate through our management platform a segmentation allowing them to periodically disseminate the weather, the time, a personalized message or a continuous news feed.

Thank you for your confidence!

Millennial generation : The Customer Experience reinvented

Each company has to offer a quality customer service. With the new generation in progress and the future, it is imperative to offer a service that is enhanced in relation to the customer experience.

When you think about customer experience, you think about millennial generation. This generation of 18 to 34 years are connected, dynamic and want to totally change the world. Since they quickly share what they do, feel free to be present on social networks, have your online sales site and offer them a great experience in store. These actions will allow you to associate them with your business. As a general rule, a customer loyal to 20 years is worth much more than a loyal customer at 50 years, for the simple reason that he will have 30 years more to consume a product *.

Here are some tips for creating a WOW:

  • Integrate dynamic display screens in key locations to disseminate your promotions, products and services: Home, showcase, waiting room, behind a service counter; Take advantage of this to disseminate community content such as the events and activities of your neighbourhood: a winning strategy for the local economy!
  • Use a SMS service to support your customers;
  • Share a contest or special offer on social networks when they are in the store or when they buy online;
  • Provide technology tools to your advisors on the road so they can quickly convey information to your customers.

All the options are good to reinvent your customer service and make sure to offer an experience to your customer that he will remember!

* Quote from Sean Saraq, senior director and brand strategies of KBS +, Article Six things to know about Millennial-Infopresse

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